Today I was sitting at my desk and thinking about all the crap that's happened the last week... and yes this is only Tuesday... so yesterday felt like an entire week to me! It was SOOOO bad. It started on Sunday night when I got a call from the funeral director asking if I had scheduled someone for the viewing that night. Ugh! I hadn't and tried to call someone in, but to no avail. So Monday morning comes and I walk in to find the FD Manager folding folders. It dawns on me a couple of minutes later that he's doing this because I forgot to put the folders in jackets with bands around them! Then come to find out that the cap panel we ordered for the family didn't come in, the flowers got delivered across the street rather than to us, and the decedant's glasses couldn't be found.... so the situation went from bad to worse within minutes. And this is all happening as the service is right across the street from my place of work in an hour!
To say the least, I and the funeral director dropped the ball on many things. I was mortified that this had happened and I didn't see how I could have forgotten and slipped up on some of these things. So to say the least my Monday was horrible and it took everything for me not to sit and cry at my desk throughout the day.
I come into work today in a better mood because today couldn't be as bad as the day before. I also knew that I was going to see the Husband of the decedant today when he came in to pay his bill. I was worried that he would be mad (which he had EVERY right to be) and would yell at me or give me the silent treatment and make me feel more horrible and awkward than I already felt...
But what happened when he came in really touched me...
He came walking through the door and I smiled and greeted him. He laughed and pointed to my cinnimon rolls that a friend had given me on my desk (the other day he came in and cookies were on my desk) and he asked if that was the snack for the day. I replied that I always had something to eat at work and offered him some. He declined, but sat down and wrote out a check then was on his way in a few minutes time from walking in to walking out.
Little did I know that I would be seeing him about 10 minutes later as he walked back in with a container of Double Chocolate Chunk Cookies. He placed them on my desk and said this, which I hope to never forget, "Autumn. You are a ray of sunshine in an otherwise dark place. Thank you." Then he turned and left. I sat here and fought tears from falling, but they didn't listen. I was touched. Here was a man that had endured all my mistakes and was bringing me back something and thanking me. I didn't feel worthy of his praise to say the least. But I was grateful and touched all the same.
This has been a very fulfilling day and I hope that I don't forget it soon. There are days that I have a hard time in my job and the situations and people we serve, but now I have something special to recall when I hit those moments.
I want to thank you Mr. Kenning for your kind remarks and your act of gratitude. It really meant the world to me. God bless you and your family during this difficult time in your life. I pray for your comfort and happiness.
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